Pham, Trịnh Hồng Phi, and Mai Hương Tran. “Applying Artificial Intelligence in Converting Communication Between Public Service Facilities and Vietnamese People through Chatbot-Based Applications in Vietnam”. Tạp chí Khoa học và kỹ thuật trường Đại học Bình Dương 7, no. 1 (April 1, 2024). Accessed November 21, 2024. https://jst.bdu.edu.vn/index.php/jst/article/view/211.